Amazon Account Login Case:A new account was created in the phone by the user's mistake, then the old account did not login and the shopping history was also lost; Know how to recover
Amazon Login Password; How To Recover Or Reset? | All You Need To Know
TPN24 Desk 
A new case of e-commerce platform Amazon has come to the fore. It's also important to know when you use it. By the way, more than 100 million people are using it in India. The case is such that a user forgot his login password. He reset the password. For this, enter your e-mail address. Password reset, but new account created. That is, his old account got closed.
How did you think this happened? How can a new account be created after resetting the password? So the answer is that it has happened and it can happen to you too. In this news, we are telling about the reason behind this and if it happens then the process of recovering old account.
First of all, let us tell you how a new account was created after resetting the password of the old Amazon account ...
The user's mistake behind the creation of a new account,
a user bought a new smartphone. Downloaded the Amazon app in it. As soon as I logged in, the message of the wrong password started coming. In such a situation, he went to the option of resetting the password. Here he entered his email id. OTP received on email. Create a new password with the help of OTP and log in to the account. After login, the user got a message asking to enter the phone number. He entered his number. An OTP came on this. The number is linked to the account.
When I went to the order section on the account, nothing showed up there. He understood that this is a new account. During this process, he did not make any such mistake that a new account should have been created. Still, a new account was created, so the reason behind it was the user's email ID. Actually, his old account was made from a mobile number. There was no email ID on it. In such a situation, when he reset the password with the email ID, then he became a new account. At the same time, if the OTP received on the mobile number is entered, then the number also got linked.
A new account was created, then the old one was recovered in such a way that
when a new account was created, the old number was also added to it. That is, now there were two accounts of the same number, but after adding the number to the new account, it was not accessible with the old one. At the same time, the old account did not have an email ID, so it was difficult to log in to it. In such a situation, to recover it, I had to talk to Amazon customer care. For this, went to www.amazon.in/hz/contact-us. Here click on Call Me. After which the phone of his executive comes to the user.
After listening to the whole problem, the company executive asked for the details related to the user's old account. For example, last shopping of that account, shipping address, linked mobile number. When all the details turned out to be correct, then asked to provide an email ID that is not linked to any Amazon account. Later that email ID was linked to the old number. Then after login with that email id reset the password. Its OTP was received on the new email ID. After resetting the password, log in to the old account.
The old number linked to
an old account like this To add the old number to an old account, first, log in to it. Now go to My Account from Settings. Here go to Login & Security. Hereby going to the mobile number option, enter the number of the old smartphone, which is also linked to your new account. Now an OTP will come on that number. After entering it the number will be added. Similarly, you can also change your email address.
