Mumbai: Commuters Struggle With Faulty LED Displays On BEST Buses, Leading To Missed Rides
The malfunctioning LED displays are not only causing confusion but also leading to missed rides, long waiting times, and general frustration among the city’s daily commuters. The call for urgent action from BEST is growing louder as the need for reliable public transportation becomes ever more critical in Mumbai.
TPN24 Desk 
Mumbai, August 6 (PTI): Commuters in Mumbai are facing increasing frustration with the Brihanmumbai Electric Supply and Transport (BEST) buses due to malfunctioning LED displays on several buses. Passengers report that the absence of functional number and destination displays is causing significant inconvenience and leading to missed rides.
Highlighted Issue
Transport expert Mohammed Afzal highlighted the issue, noting that commuters are often forced to wait in long queues for buses. When the buses finally arrive, the blank or non-functioning LED displays make it challenging for passengers to identify the correct bus number and destination. This confusion is compounded by the bus’s tendency to depart before inquiries can be answered, causing passengers to miss their rides.
Concerns Echoed
Frequent commuter Sukesh Jain from Ghatkopar echoed these concerns, stating that similar issues have occurred multiple times over recent months. He explained that when LED indicators are not operational, it becomes difficult to identify the bus, leading to missed trips and added inconvenience. Adding to the problem, sources reveal that BEST has also installed LED indicators at several bus stops, but many of these are also malfunctioning, further exacerbating the challenges faced by passengers.
BEST, which operates around 3,159 buses—including over 2,000 wet lease vehicles—serves an average of 35 lakh passengers daily. However, the widespread issues with its bus and bus stop displays have yet to be addressed by the authorities.
"The situation calls for urgent attention from BEST to ensure that both bus displays and bus stop indicators are functioning properly to avoid further disruptions and inconvenience for Mumbai’s daily commuters," said another frequent commuter.
Call for Action
The malfunctioning LED displays are not only causing confusion but also leading to missed rides, long waiting times, and general frustration among the city’s daily commuters. The call for urgent action from BEST is growing louder as the need for reliable public transportation becomes ever more critical in Mumbai.
